Maybe it is because there are no "salesmen" here. Richard and Russell run the store. They are not salesman or "bean counters" just looking for a quick sale. They each have many years of experience as installers. They have the knowledge that is important to you when shopping for a new floor. Also setting Rawlings apart from the competition is that they have their own in-house installers. They hire only the best and most qualified. This allows for better job and quality control. Because of this methodology, Rawlings has a reputation of providing the best possible installation of flooring in the Northern Virginia area. Again, the years of service are a testament to this.